All packages are shipped via FedEx, FedEx Smartpost or USPS and a signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories.
Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.
Please keep the following in mind:
- We do not ship to P.O. Boxes
- We do not ship to Freight Forwarders
- We are unable to ship to multiple addresses in one order
ORDER PROCESSING AND DELIVERY TIMELINES
Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method.
bareMinerals’ order process is automated to distribute products quickly and efficiently. We apologize, but once your order has been placed it cannot be modified or canceled. For more information on returns, please visit our Returns section.
SHIPPING METHODS AND COSTS
- Economy Shipping with orders greater than $50 (5-8 business days): Free
- Economy Shipping with orders less than $50 (5-8 business days): $5.95
- Express Shipping (1-2 business days): $11.95
- Overnight Shipping (next day if ordered by 1pm): $25.00
Some shipping methods may be unavailable in checkout due to shipping restrictions on the items in your bag or your selected shipping address.
If for any reason you are unsatisfied with your purchase, returns will be accepted within 30 days of receipt.
Credit will be issued to the original form of payment for the amount of the item plus sales tax. Return shipping is free and any original shipping charges will not be included in refunds. Return shipping is free and any original shipping charges will not be included in refunds, except for foundations which fall within Our Match Guarantee and always ship/ return free. The credit will appear on your bank statement within 1-2 billing cycles.
When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund.
To return your bareMinerals Clean Beauty: Makeup & Skincare Collections purchase by mail, please note the reason for your return on the front side of your packing slip. Click here to start a free return.
If you need further assistance, please contact us:
Monday - Saturday: 9AM - 11PM ET
Once your return has reached our warehouse, please allow up to 10-15 business days for processing. Empty containers will not be accepted for refund.
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
PLEASE NOTE: Only items purchased on bareminerals.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange. Products purchased through bareminerals.com may not be accepted at other retailer store locations.
Buy With Prime Returns
If you selected ‘Buy With Prime’ to complete your purchase, please follow the below instructions to initiate a return.
Step 1: Open the order confirmation email and choose View Order.
Step 2: Choose Order Details to see the order details page.
Step 3: Choose Return on the order details page.
Note: The Return button appears only after the order is delivered.
Step 4: Enter any additional information about the return, such as the reason for the return.
Step 5: Confirm the estimated refund amount and summary of the return details to create the return.
When the return has been created, a return confirmation email is sent.
Step 6: From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.
Step 7: Drop the return off at the location listed on the return label.
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